UK Delivery
We comply with the distance selling regulations.
Please allow up to 5 days for personalised items and 4 days for most other items.
We cannot accept any liability for late deliveries which are due to circumstances outside of our control (i.e.postal strike). We are happy to deliver to a work or other chosen address given when placing order.
Delivery is charged at a flat rate of £5.75 for UK orders regardless of the number of products placed per order.
If you need something sent very urgently please call on 01603 633533 to discuss how we can meet your requirements.
International Delivery
We despatch items using International Signed For Delivery and therefore someone will be required to sign for the package. Despatch times from point of order are as per delivery within UK mainland (see above). The rest of the World, shipping is charged at £15.00
Import Duty and VAT For Deliveries Outside of the EU
Goods dispatched to countries outside of the EU may have an import duty and/or taxes levied on them when they reach your country. You should contact your local customs office for further information. Any additional charges for customs clearance,will be your responsibility. These are beyond our control.
General Information
Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect. We will not be able to accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned. We do prefer however that ALL packages are signed for. On occasion items maybe lost in transit. If this occurs, please contact our customer services by email at customerservices@coccolino.co.uk or by telephone on 01603 633533 quoting your order number and full delivery address and we will investigate the issue promptly.
Returns Policy
If any of our items do not meet your satisfaction, then please return them to us in perfect condition in the packaging in which they were despatched within 7 days of receipt of the goods. We will refund or exchange the goods, as you require.
Refunds will be made via the method of payment.
In the unlikely event of loss or damage in transit our products are insured and we will replace the damaged contents or gift, providing the following are adhered to: A. The goods are signed for upon receipt as either damaged or unexamined. B. The carrier and ourselves are informed in writing within 24 hours of delivery quoting reference number of parcel. C.Damaged goods must be retained for inspection and it may be required that the goods be returned to us before replacing or refunding. Our liability is limited to the selling price of the goods only.
In the case of goods which are deemed to be faulty, these should be returned within a reasonable time period detailing the nature of complaint, the date of purchase and the care given to the product. Once a fault has been confirmed we will refund or exchange the goods as you require, subject to availability.
Returns must be sent recorded delivery and a recipients signature obtained. We cannot accept liability for any goods posted by customers.
This does not affect your statutory rights.
We comply with the distance selling regulations.
If you have a returns enquiry, please email returns@coccolino.co.uk
Alternatively, for immediate assistance, please call our customer service team on:
UK: 01603 633 533
Rest of the World: +44 (0) 1603 633 533.
If you would like to write to us, or for sending returns, our address is:
Coccolino
25 Timberhill
Norwich
Norfolk
NR1 3JZ